The Cooper Motor Corporation (CMC) is set to increase its aftersales service coverage across the country. The new service outlets according to CMC Country Manager, Mark Davidson will be opened in areas which previously did not have authorised CMC service dealerships.
“The initiative is in response to emerging business and auto needs of our clients upcountry. We have carefully selected the new locations, looking at towns and cities that have seen a rise in CMC car brands. We want to ensure that we take services closer to our clients,” Davidson said.
According to CMC Service Manager, Samuel Ssenvuumo, the new service centres are equipped to cater for all CMC vehicle brands through regular periodic maintenance and repairs among others.
“The service centres will also be supplied with spare parts in addition to technical and operational support and training for the entire staff, directly from CMC,” he said.
For years, CMC has evolved to turn around service delivery to all her clients. CMC offers sales, service and spares support to all customers. Urban customers, with increasing regularity, are demanding an improvement in services offered by automobile companies. Companies themselves are aware of this changing trend, with a consumers’ loyalty proportionate to the quality of after-sales service.
“We have continually reinvented ourselves. We see ourselves in the business of building long term relationships and brand loyalty. The important thing to us is to keep looking at external changes in the marketplace and responding to these changes appropriately while continuing to retain our values, which have been our beacon over the years,” Ivan Kato, the acting Marketing Coordinator said.
The new service centres and parts stockists are set to be opened in Fort Portal, Masindi, Hoima, Masaka, Iganga, Kasese, Mbale, Gulu, Mbarara, Masaka, Lira and Arua. Currently, CMC has service centres in Gulu, Mbarara and Mbale in addition to its Quicklane Auto service centre at its headquarters in Nakawa. CMC is the official distributors of Ford, Mazda, Suzuki, New Holland tractors and Eicher trucks and buses.