Minister of Lands, Judith Nabakooba has launched a free-toll line for the public to report land related matters.
During the launch of the National call center yesterday, Nabakooba emphasized that her key mandate as assigned by the President, is to bring an end to the rampant illegal land evictions in the country.
"These illegal evictions have made life so difficult for many Ugandans. Many families throughout the country are living under the
fear of the un known. This is because of the constant threats to their homes and
gardens," Nabakooba said.
"It is against this background that the Ministry has decided to put in place a national call center on Land issues. The call center has a Toll-Free Line that is now available for the public to call on urgent issues of land. The Toll-Free line is 0 800 100 004," she said.
This call center is being operated by a team of well trained personel with good communication skills to engage with the public.
"I therefore urge the public to use this Toll Free line to report cases of illegal Land evictions, incidents of corruption and bribery, follow up on reports of delayed land transactions, bring to us complaints and reports on poor service delivery and absenteeism among others," Nabakooba said.
The call Centre will also be used to follow up on compensation and valuation issues, seek information on the projects under the Ministry, report fraud and forgeries and those abating it and any other concerns in the land, Housing and Urban
According to the Lands Minister, commissioning this call center is part of our long-term strategy to improve service delivery through the use of Information Technologies.
"Our call center agents are well connected to all the relevant law enforcement agencies in the country. When an issue is reported through the Toll-Free line, our
agents will be able to mobilise the relevant local authorities to respond immediately.
The matter will also be recorded for constant follow up by the Ministry to ensure that it is being resolved," she said.
Apart from the call center, Lands Ministry is also working to set up a public online portal for the general public.
The online portal will enable members of the public to access all relevant land related information.