Chloride Exide staff have gathered at Mestil Hotel Kampala for a customer service and experience training aimed at improving how the company handles and supports customers.
The session brought together members of the Chloride Exide team to sharpen communication, customer engagement and service delivery skills.
Company officials said the training focuses on improving how staff listen, respond and interact with customers at every point of contact.
The session forms part of the company’s wider plan to strengthen customer experience and maintain reliable service standards throughout the year.
Facilitators guide staff through practical customer care approaches, teamwork exercises and service response strategies during the training.
Company representatives say customer expectations continue to change, pushing businesses to improve how they engage clients and solve concerns.
The training also highlights the importance of professionalism, timely feedback and building long-term customer trust.
Chloride Exide says the programme reflects its commitment to people-first service and better customer experiences across its operations.
Staff attending the session describe the training as an opportunity to improve their approach to customer relations and service delivery.
The company says the skills gained today will help teams serve customers better this year and beyond.